9. Public Transport

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9.1. Identification of Vehicle/Carriage

On trains, the identification number for each respective carriage should be accessible on the back of every seat, beside every door, and on every toilet door. Accessible, in this respect, means raised print letters in high contrast, and Standard English Braille.

The same should apply to all other public service vehicles. For example, strips with the same information should be on the left side of the dashboard of taxis and cabs, as well as on the backs of all seats where they can be legible by passengers. In the case of Taxis and cabs, the information should contain the vehicle registration number and the taxi or PSV registration number (as applicable) of the license-holder, as well as the name of the license-holder.

9.2. Trains

9.2.1. In-station Announcements

At main stations, as soon as an intercity train is awaiting passengers, this should be announced in the atrium and the relevant platform, with reminders every two minutes, where time permits.

Conditional on the implementation of 9.2.2 below, platform announcements should be otherwise confined to giving information on train delays and altered platforms or timetables, as well as appropriate advance notice of an incoming train before its arrival.

9.2.2. Onboard Announcements.

Train doors should automatically open at each stop and the onboard announcements be heard by people on the platform as well as on the train. This makes the doors easier to find for visually impaired people trying to get on board, as well as providing necessary accessible information.

At the departure station, announcements of the final stop and all the en route stops should be made every minute while a train is waiting to leave. This ensures that people do not get on the wrong train, and also makes the doors of the train easier to independently locate.

At en route stations, the next station should be announced prior to arriving at, and on arrival at, that station. When the door is open, announcement should be made of the next stop and the final stop, and this announcement should be two-way, hearable from the platform as well as from the train.

9.2.3. Information on Buttons

Information on the door-opening buttons and on the help buttons needs to be accessible so that visually impaired people know what such buttons are used for. This is achievable by the use of raised, high contrast, print lettering, as well as durable braille in Grade 1 Standard English Braille format.

9.3. Buses

9.3.1. Stopping to Inform Visually Impaired People at a Bus Stop

Where it is clear that a visually impaired person is waiting at a bus-stop, the driver must stop and inform that person of the number of the bus and where it is going. Partly, this is because a visually impaired person may not be able to see an oncoming bus or its number in order to flag it down.

9.3.2. On-board announcements

The next stop should be announced prior to each stop and as the door is opening on arrival at that stop.

Other automatically generated announcements, such as GDPR information, should only happen where there is greatest distance between stops. This is because, during times of least traffic, a visually impaired person is liable to miss a stop because a GDPR announcement (in English and Irish, taking 40 seconds) has prevented the announcement of their destination stop.

9.4. Luas

9.4.1. Platform Announcements

At fork stops (i.e., those stations immediately before the forking or divergence of a tramline), the final destination of each tram approaching the fork should be announced.

Delays or suspension of tram services should be frequently announced on platforms.

9.4.2. On-board Announcements

After leaving the stop two stops before a fork stop, an announcement should be made giving the final destination of the tram. Between the actual stop before the fork stop and the fork stop itself, the final destination should be mentioned twice (as currently happens between Abbey Street and Busaras).

9.4.3. Automatic Opening Doors

All trams should have automatically opening doors. This makes it possible for visually impaired people to independently locate the doors, which is otherwise next to impossible, particularly from the outside, but also from within the tram itself when they are trying to get off.

9.5. Accessible Digital Signage (ADS).

Without prejudice to any other measure indicated in this or other VVI policy documents, statutory bodies should explore the use of accessible digital signage with regard to all public service vehicles and public transport hubs, closely consulting and actively engaging with DPOs (including their prioritisation and distinguishing in such consultations).

There are various possible mechanisms for accessible digital signage, including Navilens, which is dependent on a smartphone camera being able to decode physical tags which are strategically placed and which can make detailed information, including realtime updates, accessible to visually impaired and other people.

Where relevant, the information provided by ADS must be realtime or otherwise adequately updated, as appropriate.

9.5.1. Example of Possible ADS on Trains

Onboard tags could provide information on :

  • Carriage numbers
  • Seat-numbers and location of priority seating
  • Information on stops
  • Emergency information
  • The location of toilets
  • The location and use of buttons

In-station:

  • Location of platforms and toilets
  • Realtime updates on timetabling

9.5.2. Potential ADS Use in Taxis

  • An ADS tag on front and side windows of a taxi can let an ADS-user know that a free taxi is approaching or just waiting for a passenger in a stationary position.
  • Use of ADS tags on the inside of the vehicle can be another format of information regarding the PSV license number and holder.

9.5.3. ADS on Buses

Use of ADS tags on buses allows for the presentation of information
to ADS-users in the following ways:

  • The location of bus-stops
  • Realtime information as to the next buses.
  • An alternative on-board format letting a passenger know what is the next stop etc.
  • Outward facing tags at the front and front door of the bus allowing an ADS-user to know what the number of a bus is.

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